Our ready-to-wear items are available in standard sizes. You can find the measurements for each size in the Size Chart on the product page.

The products full lengths are shown under “Length Alteration” on the product page.

If you would like us to adjust the full length, simply mention your full length when placing your order. Please note that adding a length alteration may change the processing and delivery time.

Once an item has been altered to your requested length, it is considered altered specifically for you and will no longer be eligible for return, refund, or exchange, subject to applicable UAE law.

Please make sure to check the Size Chart and your selected length carefully before placing your order.

Please refer to the Another Size Guide available here and compare your measurements with the size chart before placing your order.

For ready-to-wear items, please select the size that best matches your measurements. If your preferred size is unavailable, we recommend waiting for it to be restocked rather than ordering a different size and requesting it to be resized.

Please note that sizing and fit may vary slightly depending on the design and style of the garment.

If you are unsure which size to choose, our team will be happy to assist you before ordering. Contact us at info@anotheruae.com or via WhatsApp at +971 56 303 6668.

Any sizing recommendation provided by our team is based on the measurements and information you provide.

For Ready-to-Wear Items, customization options are limited.

However, for Haute Couture/Custom-Made Items, we offer various customization options, including changes in neckline, adjustments to silhouette, new designs from scratch, changes to embroidery colors, and changes in color or fabric. Please note that all custom products are priced as premium services due to the unique customization offered. To place a bespoke order please click here

We are committed to using high-quality luxury crystals from renowned companies.

If the out of stock item was from our classic collection. Please navigate to a product and click Join The Waitlist for the desired item to be one of the first notified when it is back in stock.

If the out of stock item was from our exclusive drop, a re-stock will not be available.

Each product has its own estimated processing or production timeline. You can find this under the product details before placing your order.

Once your order is ready and dispatched, please allow approximately:

• UAE deliveries: 2–3 working days
• International deliveries: 5–7 working days

If you request an alteration, stitching, customization, or any other service that requires additional processing, the estimated timeline may change. The shipping timeframe will begin once the item is completed and dispatched.

Please note that all processing, production, and delivery timelines are estimates and may be affected by weekends, public holidays, courier or customs delays, or other circumstances beyond our control.

You will receive an update once your order has been dispatched.

We’re sorry if your order is taking longer than expected. The delivery timeline shown on the product page is an estimated delivery time (EDT), and occasionally delays may occur due to production requirements, material availability, alterations, outstanding client information or approvals, courier delays, customs, public holidays, or other circumstances beyond our control.

If your estimated delivery time has passed, please contact us via WhatsApp at +971 56 303 6668 or email info@anotheruae.com with your order number. Our team will check the status of your order and provide you with an update.

Please note that exceeding the estimated delivery time does not automatically make an order eligible for cancellation or refund. Any cancellation or refund request will be assessed according to the product type and our applicable Store Policy.

If you purchased an urgent delivery service and we are unable to meet the confirmed urgent delivery timeline, the urgent delivery fee will be refunded in accordance with our Urgent Delivery Policy.

We always do our best to complete and deliver your order within the estimated timeline shown on the product page.

Please note that delivery dates are estimates and not guaranteed. Timelines may occasionally be affected by production requirements, fabric or material availability, alterations, client-requested changes, outstanding measurements or approvals, courier delays, customs, public holidays, or other circumstances beyond our control.

If we become aware of a significant delay affecting your order, our team will contact you with an update.

Once your order has been dispatched, the courier delivery timeframe will apply separately.

If you need your order by a specific date, we recommend checking whether an urgent delivery option is available for your selected item before ordering.

Ready-to-wear items are pre-made garments available in standard sizes and designs, ready for immediate purchase and delivery.

Pre-order items are existing Another Atelier designs that are not currently available in stock but can be ordered in advance. Each pre-order item has its own estimated delivery timeline, which is mentioned in the product details before you place your order.

A pre-order remains a pre-order when you select an existing design in an available size or color. A custom-made order is different and generally involves changes to the original design, such as changes to the neckline, embroidery, design details, or other custom specifications.

For our kaftan category, some items are sold unstitched. If you ask us to stitch a pre-order kaftan according to your measurements, the design remains a pre-order design; however, once stitching has started, the item has been prepared specifically to your measurements and is no longer eligible for cancellation, return, refund, or exchange, subject to applicable UAE law.

For our abaya category, items are provided fully stitched in the size selected when ordering. If you request an alteration, such as a change to the full length or sleeve length, the item becomes altered specifically for you and is no longer eligible for cancellation, return, refund, or exchange once the alteration has started, subject to applicable UAE law.

Estimated pre-order timelines are estimates only and may change due to production requirements or circumstances beyond our reasonable control.

A custom order is a garment that is specially designed or modified for you beyond our existing design specifications.

This may include changes such as:

• Creating a new design from scratch
• Changing the neckline, silhouette, or design details
• Changing or adding embroidery or embellishments
• Changing embroidery colors
• Selecting a different fabric or making other special design changes
• Creating special sizing or fit requirements beyond our standard options

Custom orders are part of our bespoke service and are priced separately based on the design, materials, craftsmanship, and level of customization required.

Our bespoke service is currently available for Kaftans, Thobs, and Gowns.

To place a bespoke order click here

For more info contact us via,

WhatsApp: +971563036668

Email: info@anotheruae.com

We don’t accept external fabrics. All pieces are created with our own materials and craftsmanship standards.

Click here To order a be-spoke custom order.

For more info contact us via Whatsapp +971563036668 or email info@anotheruae.com .

Our starting price for:

Custom Thob: 4,000 AED

Custom Kaftan: 3,000 AED

Custom Gown: 8,000 AED

The delivery timeline for custom-made garments depends on the specific customization. We will inform you of the estimated time required after reviewing your requirements.

Yes we do, our team of artisans can create a unique bridal gown|thob tailored for you based on your likings. Click here to order a be-spoke custom order.

For more info, contact us via Whatsapp +971563036668 or email info@anotheruae.com .

To place the order as a gift, follow these steps: 

1. Navigate to your product page under special requests
2. Click on the "im sending this piece as a gift". 
3. Click on Add flowers to your package if desired.
4. Enter your desired gift note message and click "Submit".

If you want to add a note after placing the order, you can reach out to us via WhatsApp +971563036668 or email info@anotheruae.com, Remember to request this before your order is shipped.

Currently, all deliveries follow the Estimated timeline mentioned on each product page.
However, if you would like your order to arrive on a specific date— for example, as a gift — please email us in advance. Our team will do their best to ensure your item is shipped within your requested timeframe.
If the delivery requires faster production, we will inform you whether it will be processed as a rush order or if it can be accommodated as a regular order within your chosen date.

ANOTHER is sold exclusively at www.anotheruae.com,  Be the first to know about new collections, restocks, and more by signing up for emails here.

Click here to book a home service appointment.

For more info, contact us via WhatsApp +971563036668 or email info@anotheruae.com

We currently offer home service only within the UAE.

To use our home service facility, a service fee is applicable when booking and the charges depends on the Emirate [Abudhabi, Al Ain, Fujeirah 300 AED. All other emirates 150 AED]. Read more about the terms of our home service here.

• Local shipping within the UAE: 50 AED.
• International shipping: Costs will be provided during the checkout process.

Prices do not include customs and duty taxes for international orders. These charges are the responsibility of the client and must be paid directly to the shipping firm upon delivery.

Yes, we offer international shipping. Delivery timeline & Shipping costs will be provided during the checkout process.

Yes. Urgent delivery is available for selected Thob and Kaftan designs, subject to availability and our production capacity at the time of ordering.

The urgent delivery fee may vary depending on the season, production capacity, and requested timeline. The applicable fee and estimated urgent delivery timeline will be shown on the product page before you place your order.

To request urgent delivery, go to the product page, navigate to “Special Requests,” and select the available urgent delivery option. The applicable fee will be automatically added to your order.

Please note that urgent delivery is subject to availability and confirmation. If we are unable to meet the confirmed urgent delivery timeline, we will notify you and refund the urgent delivery fee in accordance with our Store Policy. This does not automatically cancel or refund the underlying order.

Urgent orders have an estimated delivery timeline of 10–15 working days.

The exact timeline may vary depending on the season, product, production requirements, and our workload at the time of ordering. The applicable urgent delivery timeline and fee will be shown on the product page before you place your order.

We make every effort to complete urgent orders within the estimated timeline. However, unforeseen production, logistics, or other circumstances beyond our reasonable control may occasionally cause delays.

If we are unable to meet the confirmed urgent delivery timeline, our team will contact you as soon as reasonably possible and the urgent delivery fee will be refunded.

Please note that a delay to the urgent delivery service does not automatically cancel the underlying order or make the item eligible for a refund or exchange. The order will continue to be processed and delivered in accordance with our Store Policy.

The urgent delivery option prioritizes your order and speeds up its processing and production, with an estimated timeline of 10–15 working days, excluding weekends and UAE public holidays.

The exact timeline and additional urgent delivery fee may vary depending on the season, product, and our production capacity. The applicable fee will be shown on the product page before you place your order.

Once the urgent delivery service has been confirmed and processing has commenced, the urgent delivery fee cannot be cancelled or refunded if the client changes their mind.

However, if we are unable to meet the confirmed urgent delivery timeline, we will notify you and refund the urgent delivery fee. The underlying order will remain active and continue to be processed in accordance with our Store Policy.

Yes. You may request to cancel your order within 24 hours from the time your order is placed.

If your cancellation is approved within the 24-hour period, the amount paid will be issued as account credit. We do not issue a refund to the original payment method for change-of-mind cancellations.

After 24 hours, your order can no longer be cancelled due to a change of mind, even if the estimated delivery date is several weeks or months away. This is because we may have already reserved materials, allocated production, arranged suppliers, or taken other necessary steps to prepare your order.

To request a cancellation, contact us within 24 hours via WhatsApp at +971 56 303 6668 or email info@anotheruae.comwith your order number.

For selected products, we use AI-assisted editing to show an existing design in a different fabric color.

We do not use AI to create a completely different garment for these product images. The AI is used to help you visualize the selected color before the final product photography is available.

Because AI cannot always reproduce fine details perfectly, you may notice slight differences between the AI-assisted image and the finished garment, particularly in:

• The exact shade or tone of the fabric
• Embroidery details
• Embroidery colors and color combinations
• Crystals and embellishments
• Other small decorative details

The original design and actual product specifications remain our reference for production. The AI-assisted image is provided to help you visualize the color variation and should not be considered an exact photographic representation of every fine detail.

Custom-made and bespoke garments are created specifically for you based on the design, measurements, colors, fabrics, details, and other specifications agreed during the order process.

If the finished garment has been produced in accordance with the specifications you approved, a change of mind or personal dissatisfaction with the appearance, fit, style, color combination, or overall result does not, by itself, mean that the garment is defective.

Custom-made and bespoke items are therefore not eligible for return, exchange, cancellation, or account credit due solely to a change of mind or personal preference, subject to applicable UAE law.

If you believe the garment materially differs from the specifications agreed with us or has a workmanship issue, please contact us on whatsapp +971563036668 or email info@anotheruae.comand our team will assess it.

When you provide measurements for stitching, alterations, made-to-measure, or bespoke services, please make sure they are complete and accurate.

We will prepare the garment based on the measurements you provide or approve. If the finished garment corresponds to those measurements but does not fit because the measurements provided were incorrect, this will not be considered an error by Another Atelier.

Where possible, we may offer an additional alteration service and the charges will depend on the level of alteration. Additional alteration, pickup, delivery, or shipping charges may apply and will be communicated to you before we proceed.

Your garment will be produced based on the measurements provided or approved at the applicable stage of your order.

If your measurements or body size change afterwards, please contact us as soon as possible. We will assess whether the garment can still be adjusted.

Any alteration required because your measurements have changed after the original measurements were provided or approved is not considered a product defect and may be subject to additional alteration, pickup, delivery, or shipping charges.

Significant changes may not always be technically possible and may also affect the estimated completion or delivery time.

Please contact us as soon as possible if you would like to change an approved custom or bespoke design.

We will check how far your order has progressed and whether the requested change is still possible.

Changes requested after a design, fabric, color, embroidery, measurements, or other details have been approved may result in additional charges and may extend your estimated completion date.

If production has progressed too far or the requested change is not technically possible, we may be unable to accommodate it.

We will always communicate any additional cost for the requested change before carrying out the additional work.

Our official social accounts is

website: anotheruae.com

Instagram: anotheruae

TikTok: anotheruae

Snapchat: anotheruae

Unauthorized websites, social media accounts, sellers, or third parties may not use Another Atelier's name, trademarks, product photographs, videos, original prints, designs, or other brand content to represent themselves as Another Atelier or to advertise unauthorized or counterfeit products.

If you come across a website or account that you believe is impersonating Another Atelier or using our content without authorization, please contact us at info@anotheruae.com

Yes. Custom-made, bespoke, and additional customization requests may be discussed and confirmed through our official WhatsApp number.

Once the details and pricing are agreed, our team will create a Shopify order showing the applicable customizations, add-ons, and charges. Additional specifications may also be recorded in the order notes.

Please review the Shopify order and the details shared with you carefully before making payment or confirming your order. Your payment and/or written confirmation will be treated as confirmation of the agreed order details.

If you notice that any agreed customization or specification is missing or incorrect, please inform us immediately before production begins.

Once the order has been confirmed and production has started, any additional changes may be subject to additional charges, may extend the estimated completion time, or may no longer be possible depending on the stage of production.

We offer two packaging options for your order:

• Standard Packaging: Your order will be carefully prepared in our standard Another Atelier packaging.
• Gift Packaging: If your order is a gift, you can select our complimentary gift packaging option when placing your order. Your order will be presented in a gift box, and you may also include a personalized gift card message.

There is no additional charge for gift packaging.

If gift packaging is not selected, your order will be prepared in our standard packaging.

Our collections are produced in limited quantities, and some items may sell out.

If an item is currently unavailable, you can select “Notify Me” on the product page and register your details. If the item is restocked, you will receive a restock notification.

Please note that registering for a restock notification does not reserve the item or guarantee that it will be produced or become available again. Restocked quantities may also be limited and are available on a first-come, first-served basis.

If you are looking for a specific item, size, or color, you can also contact us via WhatsApp at +971 56 303 6668 or email info@anotheruae.com, and our team will be happy to assist you.