FAQ
Order
Why can’t I select my length size when ordering?
Our ready-to-wear items are available for immediate shipment. The size of the ready to wear item is mentioned in the size chart under each product. If you require alterations, please place your order first and then request the desired changes. Upon receiving your alteration request, we will promptly provide you with an estimated timeline for completion.
What size should I buy?
Please follow ANOTHER sizing instructions here
For additional assistance, please reach out to info@anotheruae.com
Can I change the fabric color, embroidery color, collar design, or cut of an item?
For Ready-to-Wear Items, customization options are limited.
However, for Haute Couture/Custom-Made Items, we offer various customization options, including changes in neckline, adjustments to silhouette, new designs from scratch, changes to embroidery colors, and changes in color or fabric. Please note that all custom products are priced as premium services due to the unique customization offered.
What type of crystals do you use?
We are committed to using high-quality sustainable luxury crystals from renowned Australian companies like Swarovski and Stellux. By choosing these crystals, we aim to offer products that are not only luxurious but also environmentally conscious.
When will your restock?
If the out of stock item was from our classic collection. Please navigate to a product and click Join The Waitlist for the desired item to be one of the first notified when it is back in stock.
If the out of stock item was from our exclusive drop, a re-stock will not be available.
When can I expect to receive my order?
Before ordering, you can find the estimated shipping time under each product. Please allow us 2-3 days to dispatch from our warehouse, and 2-3 days to ship locally within UAE and 5-7 days internationally.
If you make an alteration request after ordering, you will receive a timeline for the alteration process, and shipping will follow the same timeframe once the alterations are complete.
What does Ready-To-Wear Mean?
Ready-to-wear items are pre-made garments available in standard sizes and designs, ready for immediate purchase and delivery.
What does Pre-Order Mean?
Pre-order items are products that are not yet in stock but can be ordered in advance in our standard sizes. Delivery timelines for pre-order items are specific to each product and are mentioned under the product details before ordering.
What does Custom-Order Mean?
Custom orders refer to garments tailored uniquely to your specifications, including changes in neckline, made to fit [custom sizes], new designs from scratch, changes to embroidery colors, and changes in color or fabric. These items are part of our be-spoke service and are priced as premium services due to the unique customization offered. Customization can be made only on the following items: kaftans, thobs, and gowns.
How can I customize a Thob|Gown|Kaftan?
Click here To order a be-spoke custom order.
For more info contact us via Whatsapp +971563036668 or email info@anotheruae.com .
What is your starting price for custom Thob|Gown|Kaftan?
Our starting price for:
Custom Thob: 5,000 AED
Custom Kaftan: 4,000 AED
Custom Gown: 8,000 AED
How long will a Be-spoke Custom Order take?
The delivery timeline for custom-made garments depends on the specific customization. We will inform you of the estimated time required after reviewing your requirements.
Do you create bridal Thob|Gowns?
Yes we do, our team of artisans can create a unique bridal gown|thob tailored for you based on your likings. Click here to order a be-spoke custom order.
For more info, contact us via Whatsapp +971563036668 or email info@anotheruae.com .
How do I place an order as a gift?
To include a gift note with your order, follow these steps:
- Navigate to your cart on the My Bag page.
- Click on the "Add Your Gift Note" section.
- Enter your desired gift note message and click "Submit".
If you want to add a note after placing the order, you can reach out to us via WhatsApp +971563036668 or email info@anotheruae.com, Remember to request this before your order is shipped.
Where can I buy Another?
ANOTHER is sold exclusively at www.anotheruae.com, Be the first to know about new collections, restocks, and more by signing up for emails here.
How can I book a home service appointment?
Click here to book a home service appointment.
For more info, contact us via WhatsApp +971563036668 or email info@anotheruae.com
Do you offer home service internationally?
We currently offer home service only within the UAE.
Is the home service free of charge?
To use our home service facility, a minimum purchase of 3 items is required when booking. Read more about the terms of our home service here.
What are your shipping costs?
- Local shipping within the UAE: 50 AED.
- International shipping: Costs will be provided during the checkout process.
Do we have to pay customs and taxes?
Prices do not include customs and duty taxes for international orders. These charges are the responsibility of the client and must be paid directly to the shipping firm upon delivery.
Do you ship internationally?
Yes, we offer international shipping. Delivery timeline & Shipping costs will be provided during the checkout process.
Active Order
I want to make an alteration request
We offer length alterations for ready-to-wear items free of charge. However, any other custom modifications, such as changes to bust size, shoulder size, or additional customizations, will incur an alteration service fee starting at 100 AED. The cost will be communicated and agreed upon before any changes are made.
Click here to submit an alteration request.
How long will the alteration take?
The duration of alterations depends on the complexity of the requested changes. We will provide an estimated timeline upon reviewing your requirements.
I have received a wrong or damaged item
We apologize that you received a damaged item. Please send a photo of the damaged product to info@anotheruae.com with your information and we would be happy to help you with a resolution. Please note, any damaged item outside of a 90 day return window cannot be returned or refunded.
I have received my order in a wrong size/item
We apologize that you received a wrong size/item. Please contact us via whatsapp +971563036668 or email info@anotheruae.com and we would be happy to help you with a resolution. Please note, any request outside of a 90 day return window cannot be returned or exchanged.
Can I change or amend the items in my order once it has been placed?
To change or add items, please cancel the order or place a new one. We are actively working on developing more flexible options, so stay tuned for updates!
I want to return my item
Click here to start a return.
I washed my item and the fabric shrinked
Due to the nature of pure fabrics like silk, wool, and linen, shrinkage or changes in texture may occur over time. This is not considered a defect but a characteristic of natural materials. Clients are advised to follow care instructions carefully to prolong the life of their garments.
Return, Refunds, & Exchanges
Can i receive a refund for an item?
Requests for returns and exchanges must be made within 90 business days of receiving your order. Items must be unworn, unwashed, and have original tags attached to be eligible for return or exchange.
Refunds for ready-to-wear items are issued as store credit or exchanges only. Store credit is valid for 6 months and will be applied to your account after we receive the returned item, provided it meets our return and exchange policy conditions.
Refunds, exchanges, or returns are not available for altered or custom-made garments.
When can I use my store credit and for how long?
Store credit is valid for 6 months and will be applied to your account after we receive the returned item, provided it meets our return and exchange policy conditions.
What is the return policy?
Ready-to-Wear Items: Returns, Refunds & Exchanges
- Requests for returns and exchanges must be made within 90 business days of receiving your order.
- Items must be unworn, unwashed, and have original tags attached to be eligible for return or exchange.
- Refunds for ready-to-wear items are issued as store credit or exchanges only provided it meets our return and exchange policy conditions.
- During festive offer periods, products purchased are not eligible for refunds, returns, or exchanges.
Altered|Custom-Made Items: Returns, Refunds & Exchanges
- Refunds, exchanges, or returns are not available for altered and custom-made garments.
How can I track the progress of my refund & exchange?
Once your return package is on the way back to our warehouse the return process has started. When the return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 5 business days from the date your return tracking information shows Delivered. Please allow up to 7 business days for the exchange to be processed back to you if the return was accepted.
Can I return a gift?
For any gift returns, kindly contact us on whatsapp +971563036668 or email info@anotheruae.com, please note that when a return is processed, the gift sender will not receive a notification regarding the return. When the return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 5 business days from the date your return tracking information shows Delivered. Please allow up to 7 business days for the exchange to be processed back to you if the return was accepted.
Returns & Exchanges are not applicable for altered or custom made items.
Delivery
Where is my order?
Upon shipment, you will receive an email with your tracking information so you may track the package online here.
Please contact us via whatsapp +971563036668 or email info@anotheruae.com if you have not received your Delivered order or it has been lost in transit by the carrier and we would be happy to assist.
I missed the delivery, how do i get the order rescheduled?
We apologies that you missed your delivery, if you need to reschedule your delivery, we recommend reaching out directly to the shipping carrier. Please note that rescheduling your delivery can significantly impact the delivery processing time(s) and may incur fees, which are paid by the customer directly to the carrier.
Here are the specific instructions for our various carrier types:
DHL:
You can change your delivery address, reschedule your delivery date/time, request to collect your shipment from a ServicePoint or place your shipment on a vacation hold using On Demand Delivery site.
Can I change address information on my current order?
ANOTHER orders begin processing as soon as submitted and typically cannot be stopped or changed. However, once your order has shipped, if you need to edit or correct any address information, we recommend reaching out directly to the shipping carrier. Please note that modifying addresses or shipping methods can significantly impact the delivery processing time(s) and may incur fees, which are paid by the customer directly to the carrier.
Here are the specific instructions for our various carrier types:
DHL:
You can change your delivery address, reschedule your delivery date/time, request to collect your shipment from a ServicePoint or place your shipment on a vacation hold using On Demand Delivery site.
Payments
How do I use my store credit?
To use your store credit balance.
Just follow these easy steps:
- Sign in to your account on our website.
- Navigate and select the items you want to purchase.
- Go to your shopping bag to review your selected items.
- Locate the option to use your store credit balance and click on apply.
- Once you've applied the store credit, proceed to the checkout page.
Your store credit amount will automatically be deducted from the total cost of your order. If you need any further assistance, don't hesitate to reach out to us via whatsapp +971563036668 or email info@anotheruae.com.
What payment methods can I use to purchase an item?
At ANOTHER, we offer a variety of convenient payment methods to make your shopping experience smooth and easy:
Credit/Debit Cards: Visa, Mastercard, and American Express. PayPal
Do you offer installement plans?
We offer Tabby payments. During your checkout page click on the installment option.
Want to learn more about Buy Now Pay Later payments using Tabby? Visit their pages below:
- Tabby: https://tabby.ai
Can i pay a deposit for Pre-Order item and pay the remaining upon delivery?
All Pre-Order items must be paid for in full at the time of placing the order.
Can i pay a deposit for Be-Spoke Custom item and pay the remaining upon delivery?
Yes you can, For a custom order, we require 50% upon ordering and 50% before delivery. Clients can pay through bank transfer or secured payment links.