• All prices are listed in AED and are inclusive of applicable taxes.
• Payment is due at the time of placing the order.
• We accept Card or Bank Transfer payments. Your payment information will be processed securely.
• Customs and Duty Taxes: Prices do not include customs and duty taxes for international orders. These charges are the responsibility of the client and must be paid directly to the shipping firm upon delivery.

Certain products offered by another atelier trading LLC include optional add-ons or customization services such as fabric color selection, custom sizing, urgent delivery requests, or other special modifications.
Please note that the price displayed on each product page represents the base price of the product design itself.

Add-on selections, including the choice of fabric color or any customization, may carry an additional charge. The final total shown at checkout reflects the total amount based on the customer’s specific selections. By placing an order, the customer acknowledges that they have reviewed and confirmed all selected options and the corresponding total price before completing payment.

• We offer international shipping.
• Urgent Delivery: If you select the “Urgent Delivery (10 Working Days)” option at checkout, your order will be prioritized for production and dispatch. Please note that the 10-day period refers to working days only and does not include weekends, official public holidays, or any unexpected closures.
  Urgent delivery requests are processed immediately and cannot be canceled or modified once confirmed, as production begins right away. Additional fees for urgent delivery are non-refundable.
• Ready to Wear Items: Ready to wear items are available for immediate shipping. Shipping timeline would be visible upon checkout.
• Pre-Order & Custom Items: Pre-order delivery timelines are specific to each product and are separate from regular shipping delivery timelines. These timelines are mentioned under the product details before ordering as delivery dates vary per item.
• Delivery times are approximate and may vary due to unforeseen circumstances. You are responsible for providing accurate shipping information, and we are not liable for delays or losses due to inaccurate details.

• Returns and exchanges are subject to the availability of stock.
• Requests for returns and exchanges must be made within 30 business days of receiving your order.
• Items must be unworn, unwashed, and have original tags attached to be eligible for return or exchange, and are subject to inspection and approval in accordance with UAE Consumer Protection Law.
• Refunds for ready-to-wear items are issued as store credit only. Store credit is valid for 6 months and will be applied to your account after we receive the returned item, provided it meets our return and exchange policy conditions.
• Returns, refunds, & exchanges are not eligible for altered products.
• During festive offer periods or sales, products purchased are not eligible for refunds, returns, or exchanges.

• Refunds, exchanges, or returns are not available for custom-made garments.
• Requests for refunds or cancellations must be made within 24 hours of placing the order. After this period, production begins, incurring costs and cancellation may not be possible. For custom orders, once work has started, the advance payment becomes non-refundable due to material and labor allocation.
• If a client receives a custom-made product and still requires changes, we will provide a quote based on the requested changes.
• Custom wear products are part of our be-spoke service, tailored uniquely to your specifications. These items include kaftans, thobs, and gowns.
• Customization options include:

Changes in neckline size, Changes in full size, Adjustments to silhouette,Changes to embroidery colors, Changes in fabric, New designs from scratch.

• All custom products are priced as premium services due to the unique customization offered.
• The delivery timeline for custom-made garments depends on the specific customization. We will inform you of the estimated time required after reviewing your requirements.  
• Be-spoke custom order payment terms 70% non refundable advance payment, 30% upon delivery.

• If a delay in delivery occurs due to factors within our control, we will notify you and provide an updated estimated delivery timeframe.
• You can choose to wait for the adjusted delivery date or request a cancellation and full refund.

• The availability of each product is specified in the product details, indicating whether it is in stock or available for pre-order. Pre-order items are considered ready-to-wear and do not allow for full customization. If you wish to order a fully customized item, please contact us via WhatsApp +971563036668 or email info@anotheruae.com.
• In unforeseen circumstances where a pre-ordered product becomes unavailable after the order is placed, we will notify the client and provide an alternative or a full refund.

• We are a sustainable brand using pure and recyclable materials, including silk, wool, crepe, and linen, etc. These materials require specific care to maintain their integrity.
• Due to the nature of pure fabrics, shrinkage or changes in texture may occur over time. This is not considered a defect but a characteristic of natural materials.
• Clients are advised to follow care instructions carefully to prolong the life of their garments.
• Wear and tear caused by personal use, improper care (e.g., excessive dry cleaning), natural breakdown of colours and materials over extended time and use, or mishandling are not covered under warranty.
• The durability and lifespan of a product depend on various factors, including frequency of use, care, and exposure to environmental conditions. Proper care and maintenance are essential to prolonging the lifespan of your product especially for certain fabrics that can be very delicate.
• All products are subject to wear and tear as a natural consequence of usage. Minor changes in colour, texture, and fabric integrity are typical and should be anticipated over time. The appearance and characteristics of certain materials may change over time due to wear and tear. These changes can contribute to the product's unique character and should not be considered defects.
• Upon receiving your product, it is your sole responsibility to inspect your garments and report any damages or defects to your assigned sales representative within 30 business days from the date of receiving your goods. You can contact us on WhatsApp +971563036668 or via email info@anotheruae.com for any issues. We will replace the item if the item is unworn, unwashed, and have original tags attached, and is in the original condition as sent.
• To the extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of our products.

Our Commitment

At Another Atelier, we value your privacy and are fully committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data in accordance with UAE Personal Data Protection Regulations.

Information We Collect

We may collect personal details when you:
• Make a purchase through our website.
• Subscribe to our mailing list or marketing updates.
• Engage with our website or social media platforms.

The information collected may include:
• Your name
• Email address
• Phone number
• Delivery and billing address

How We Use Your Information

We use your personal information to:
• Process and fulfill orders placed through our website.
• Communicate updates, new collections, or promotions (only if you have opted in).
• Enhance and personalize your shopping experience through data insights and customer preferences.

Marketing Communications

By subscribing to our mailing list or providing your contact details, you agree to receive updates and promotional communications from Another Atelier.
You may unsubscribe at any time using the link or instructions provided in each email or WhatsApp message.

Data Security & Protection

All personal data is stored securely and processed in accordance with UAE privacy regulations.
We do not share, sell, or rent your information to third parties, except when required by law or to complete delivery and payment processes.

Use of Anonymized Data

We may use anonymized data to improve our marketing efforts or remarket through trusted platforms such as Meta and Google.
Personal information is never shared or sold for advertising purposes.

Updates to This Policy

We may occasionally update this Privacy Policy to reflect new regulations or practices.
All changes will be posted on this page with the updated effective date.

• All designs, prints, and artwork featured on Another Atelier products and platforms are the exclusive intellectual property of Another Atelier LLC, protected under UAE Copyright and Trademark Laws (Federal Laws No. 38 of 2021 and No. 36 of 2021).
• This includes all sketches, hand-drawn prints, embroidery motifs, product photography, and written content.
• Any unauthorized reproduction, duplication, or commercial use — online or offline — is strictly prohibited and may result in legal action.
• Another Atelier actively monitors for counterfeit or misleading representations of our brand and will take appropriate legal measures against infringement.

• Another Atelier LLC is not liable for indirect, incidental, or consequential damages, including delays caused by couriers, customs, or third-party services.
• Each piece is handmade, and minor variations in color, embroidery, or fabric texture are natural characteristics of artisanal craftsmanship, not defects.
• Clients are responsible for following the provided care instructions to maintain the integrity of their garments.
• Once a product has been delivered in good condition, damage due to misuse, mishandling, or improper cleaning is not the responsibility of the brand.

• At Another Atelier, we are committed to responsible craftsmanship.
• Our production process minimizes waste and focuses on quality over quantity, creating pieces that are designed to last.
• We source fabrics and materials carefully, prioritizing both artistry and sustainability.

• These terms and conditions are governed by and construed in accordance with the laws of the United Arab Emirates.
• Any disputes arising from purchases or use of our website shall fall under the exclusive jurisdiction of the Dubai Courts.

These Terms govern use of our website and all purchases with Another Atelier LLC (Dubai, UAE).

• Prices are shown in AED (incl. applicable taxes). Delivery timelines are estimates; international customs/duties are paid by the client.
• Returns/exchanges follow our Store Policy. Custom-made, altered, and sale items are generally not eligible except where required by UAE law.
• All designs, prints, artworks, and images are intellectual property of Another Atelier LLC. Unauthorised use is prohibited.
• These Terms are governed by UAE law with exclusive jurisdiction of the Dubai Courts.

Read the full terms & conditions

• We collect basic details (name, email, phone, address) when you shop, contact us, or subscribe.
• We use this to process orders, provide updates/promotions (only if you opt in), and improve your experience.
• You can unsubscribe anytime. Data is handled securely in line with UAE Personal Data Protection Law (PDPL).
• We never sell your data. Limited sharing only to complete payments/shipping or where required by law.
• We may use anonymized data for analytics/remarketing via trusted platforms (e.g., Meta/Google).

Read the full Privacy Policy

• For inquiries or customer support, contact us via:
• WhatsApp: +971563036668
• Email: info@anotheruae.com
• Our working hours are 10:00 AM to 6:00 PM (UAE Time), Monday to Saturday.
• We are closed on Sundays and public holidays.