Shipping policy
SHIPPING POLICY
Last updated: January-17-2026
This Shipping Policy forms part of the Terms of Service of Another Atelier Trading LLC (“Another”, “we”, “us”, “our”) and applies to all orders placed through our website, WhatsApp, social media, or any other sales channel operated by us.
By placing an order, you agree to this Shipping Policy.
1. SHIPPING DESTINATIONS
We offer shipping:
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Within the United Arab Emirates
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Internationally to selected countries
Availability of international shipping depends on destination and courier coverage. Please contact us prior to placing an order if your destination is not listed.
2. ORDER PROCESSING
Ready-to-Wear Items
Orders are generally processed within [1-2] business days following order confirmation and successful payment.
Custom-Made, Made-to-Order & Altered Items
Processing times vary depending on design complexity, craftsmanship, material sourcing, and customization requirements. Estimated processing timelines will be communicated at the time of order confirmation.
Processing begins only after:
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Final confirmation of measurements or specifications; and
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Successful receipt of payment.
All processing timelines are estimates only.
3. ESTIMATED DELIVERY DATES
Estimated delivery dates displayed on product pages, at checkout, or communicated via WhatsApp or email are indicative estimates only, based on information available at the time of order.
Due to the nature of our products and production process, estimated delivery timelines may be revised in certain circumstances, including but not limited to:
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Fabric or material availability
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Supplier or shipment delays
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Production, tailoring, or quality control requirements
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Operational or logistical constraints
Where a delay occurs, we will make reasonable efforts to notify the customer and provide a revised estimated delivery timeframe.
You acknowledge and agree that:
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Estimated delivery dates do not constitute guaranteed delivery dates;
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Adjustments to estimated delivery timelines do not, by themselves, constitute a breach of contract;
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Revised estimates do not automatically entitle the customer to cancellation, refund, or compensation, except where required by applicable law.
4. DELIVERY TIMEFRAMES
Delivery timeframes depend on destination, courier services, and external factors beyond our control.
We are not responsible for delays caused by:
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Courier or logistics providers
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Customs clearance or inspections
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Public holidays
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Force majeure events
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Incorrect or incomplete delivery information provided by the customer
Any delivery dates communicated are estimates only and not guaranteed.
5. SHIPPING FEES
Shipping fees are calculated at checkout or communicated at the time of order confirmation and may vary depending on destination, weight, size, and courier rates.
Shipping fees are non-refundable, except where required by applicable law.
6. INTERNATIONAL SHIPPING, CUSTOMS & DUTIES
For international orders:
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Customers are solely responsible for any customs duties, taxes, import fees, or other charges imposed by the destination country;
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We have no control over customs procedures or clearance timelines.
Failure to pay customs charges may result in delays, return, or disposal of the shipment without refund.
7. DELIVERY DETAILS & CUSTOMER RESPONSIBILITY
Customers are responsible for providing accurate and complete delivery information, including a valid contact number.
We are not liable for:
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Failed deliveries due to incorrect or incomplete address details
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Delays caused by customer unavailability
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Additional courier charges resulting from address changes or rescheduling
Any additional charges incurred will be borne by the customer.
8. RISK OF LOSS
Risk of loss and title pass to the customer upon delivery to the nominated address, unless otherwise required by applicable law.
We are not responsible for loss, theft, or damage occurring after confirmed delivery.
9. URGENT / EXPRESS DELIVERY
Where urgent or express delivery services are offered:
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Additional charges apply;
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Delivery timelines are best-effort estimates only;
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Delays caused by third parties do not entitle the customer to refunds of shipping fees or order value, unless required by law.
10. FAILED OR RETURNED SHIPMENTS
If a shipment is returned due to:
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Failed delivery attempts
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Incorrect address details
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Refusal to accept delivery
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Unpaid customs duties
We reserve the right to:
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Reship the order at the customer’s expense; or
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Deduct shipping and handling costs from any approved store credit, where applicable.
11. SHIPPING ISSUES & CLAIMS
Any shipping-related issues must be reported within 48 hours of delivery confirmation. Claims submitted after this period may not be accepted where delivery has been confirmed by the courier.
12. CONTACT INFORMATION
Another Atelier Trading LLC
Dubai, United Arab Emirates
Email: info@anotheruae.com