This Privacy Policy explains how another atelier trading LLC (“Another Atelier”, “we”, “us”, “our”) collects, uses, shares, and protects your personal data when you visit anotheruae.com, interact with our social media or customer support, or purchase our products (together, the “Services”).
We are the Data Controller under the UAE PDPL.

Contact (privacy):
Email: info@anotheruae.com
Address: Dubai, United Arab Emirates
Phone/WhatsApp: +971 56 303 6668

By using our Services, you acknowledge this Policy. If you do not agree, please refrain from using the Services.

We collect the minimum data needed to serve you:

a) Personal details – name, email, mobile number, billing and shipping address.
b) Order & account data – items purchased, preferences, sizing notes you voluntarily share, order history, returns/after-sales interactions.
c) Payment data – last four digits, payment method and status (we do not store full card numbers; these are processed securely by our payment providers).
d) Device & usage data – IP address, device/browser type, pages viewed, cookies/identifiers, app or site activity, error logs.
e) Communications – your messages to us (email, WhatsApp, chat), reviews, survey responses.
f) Marketing choices – newsletter/SMS opt-in status and your cookie preferences.

We do not intentionally collect special category data. Please do not submit sensitive information (e.g., health, biometric, religion).

We process your data only when we have a lawful basis under the PDPL:

• To perform a contract with you: process orders, take payment, deliver items, manage returns/repairs, provide customer support.
• With your consent: send newsletters/SMS/WhatsApp promotions, place non-essential cookies, run remarketing/targeted ads, use UGC (reviews/photos). You can withdraw consent at any time.
• Legitimate interests: secure our website, prevent fraud/abuse, improve products and the shopping experience, measure campaign performance—always balanced against your rights.
• Legal obligations: VAT/tax, consumer protection inquiries, lawful requests from authorities.

• Fulfil and deliver your orders; provide order updates.
• Create and manage your account and preferences.
• Respond to enquiries, alterations/repairs, and after-sales care.
• Personalise content (e.g., saved addresses, recently viewed).
• Improve our site, prevent fraud, and keep systems secure.
• Send marketing only if you opted in (email/SMS/WhatsApp); you can unsubscribe anytime.
• Run anonymous analytics and performance reporting.

We use cookies and similar technologies to run the site and understand performance.

• Essential cookies (strictly necessary): site security, cart, checkout.
• Performance/analytics: e.g., Google Analytics (aggregated insights).
• Marketing/remarketing (only with consent): e.g., Meta pixel/ads, Google Ads.

You can manage preferences via our Cookie Settings banner at any time, or in your browser settings (note: blocking cookies may affect some features).

We do not sell your personal data. We share limited data with trusted service providers under contracts that require confidentiality and PDPL-level protections, for example:

• Shopify (website hosting/commerce platform)
• Payment processors/gateways (card processing; we don’t see full card data)
• Couriers & logistics partners (delivery and returns)
• IT, security, analytics, anti-fraud, and marketing platforms (only as needed)
• Professional advisers (legal/accounting) where required

We may disclose data if required by applicable law, to protect our rights or users, or in connection with a business reorganisation (e.g., merger/transfer), in which case protections will travel with the data where possible.

Some providers may process or store data outside the UAE. When we transfer data internationally, we use one or more PDPL-compliant safeguards—such asadequacy decisions,contractual clauses,binding obligations on the recipient, oryour explicit consent—to ensure an equivalent level of protection.

We keep personal data only for as long as needed for the purposes above:

• Orders & accounting records: typically up to 7 years (to meet tax/legal duties).
• Accounts & support records: as long as your account is active and a reasonable period afterwards.
• Marketing lists: until you unsubscribe or withdraw consent.
  When no longer required, data is securely deleted or anonymised.

Subject to the PDPL and applicable exceptions, you can:

• Access your personal data we hold;
• Request correction of inaccurate or incomplete data;
• Request erasure where data is no longer needed or consent is withdrawn;
• Restrict or object to certain processing;
• Withdraw consent at any time (e.g., marketing);
• Data portability where applicable.

To exercise your rights, email info@anotheruae.com. We may need to verify your identity. We will respond within the time limits set by PDPL.

• Email/SMS/WhatsApp: use the unsubscribe link in messages or contact us at info@anotheruae.com.
• Cookies/ads: adjust Cookie Settings on our site and your browser/device ad settings (e.g., “Limit Ad Tracking” on iOS / “Opt out of Ads Personalisation” on Android).

Our Services are intended for adults. We do not knowingly collect personal data from children below the legal age of majority. If you believe a child has provided data to us, please contactinfo@anotheruae.comand we will delete it.

We apply appropriate technical and organisational measures to protect personal data (encryption in transit, access controls, least-privilege, monitoring). No system is completely secure; if you suspect unauthorised use or a security incident, contact info@anotheruae.com immediately.

Our site may link to third-party platforms (e.g., payment gateways, courier tracking, Meta/Google). Their privacy practices apply to your use of those services. Please review their policies before sharing data there.

We may update this Policy from time to time. When we post changes, we will update the “Last updated” date above. Material changes will be highlighted where appropriate. Continued use of the Services after an update means you accept the revised Policy.

Questions, requests, or complaints about privacy:
Another Atelier Trading LLC

Email: info@anotheruae.com

WhatsApp:+971 56 303 6668

Address:Dubai, United Arab Emirates