This Privacy Policy explains how another atelier trading LLC (“Another Atelier”, “we”, “us”, “our”) collects, uses, shares, and protects your personal data when you visit anotheruae.com, place an order, purchase or use our products or services, communicate with us through WhatsApp, email, customer support or social media, subscribe to our communications, or otherwise interact with us (together, the “Services”).

Another Atelier Trading LLC is the data controller responsible for the processing of personal data described in this Privacy Policy, to the extent applicable under the UAE Personal Data Protection Law (“PDPL”).

Contact (privacy):
Email: info@anotheruae.com
Address: Dubai, United Arab Emirates
Phone/WhatsApp: +971 56 303 6668

By using our Services or providing personal data to us, you acknowledge that you have been provided with and had the opportunity to review this Privacy Policy.

Where consent is required under applicable law for a particular processing activity, we will obtain such consent as required. You may have the right to withdraw your consent in accordance with applicable law, without affecting processing lawfully carried out before withdrawal.

We collect personal data that is reasonably necessary to provide our products and services, process orders, communicate with clients, operate our business, and fulfil the purposes described in this Privacy Policy. Depending on how you interact with us, this may include:

a) Personal & Contact Details
• Name, email address, mobile number, billing address, shipping address, and other contact or delivery information you provide.

b) Order, Sizing & Account Information
• Products purchased or requested, order history, product preferences, sizing selections, measurements, alteration or fitting information, customization details, and other information voluntarily provided in connection with an order.
• This may also include information relating to returns, exchanges, repairs, alterations, complaints, customer service, and other after-sales interactions.

c) Payment & Transaction Information
• Payment method, payment status, transaction information, and limited payment details made available to us by our payment providers, such as the last four digits of a payment card where applicable.
• We do not directly store complete payment card numbers or card security codes. Card payments are processed through the applicable third-party payment provider.

d) Device, Website & Usage Information
• IP address, device type, browser type, operating system, pages viewed, website interactions, referring information, cookies or similar identifiers, approximate location derived from technical information where applicable, and technical or error logs.

e) Communications & Client Interactions
• Communications you send to or exchange with us through email, WhatsApp, website chat, social media, customer service, or other communication channels.
• This may include enquiries, order instructions, approvals, complaints, reviews, feedback, photographs, videos, survey responses, and other information you voluntarily provide to us.

f) Marketing & Privacy Preferences
• Marketing subscription or opt-in status, communication preferences, cookie choices, advertising preferences, and records of consent or withdrawal of consent where applicable.

Sensitive Personal Data

• Another Atelier Trading LLC does not intentionally request or collect sensitive personal data unless it is reasonably necessary for a specific purpose and its processing is permitted under applicable law.

• Please do not provide unnecessary sensitive personal information, such as health or medical information, biometric information, religious beliefs, or other sensitive information, through order notes, WhatsApp, email, website forms, or other communications with us.

• If sensitive personal data is provided voluntarily where it is not required for our Services, we may delete, restrict, or otherwise handle such information as appropriate and in accordance with applicable law.

How & Why We Use Your Personal Data

We process personal data only where we have an appropriate legal basis or where the processing is otherwise permitted under applicable UAE data protection law. Depending on the circumstances, we may process personal data for the following purposes:

a) Providing Our Products & Services

• To process and manage orders, confirm payments, arrange production or alterations, fulfil and deliver purchases, manage returns, exchanges, repairs or other after-sales services, and provide customer support.

• To communicate with you regarding your order, including requesting or confirming measurements, sizing information, selections, approvals, delivery details, or other information required to provide the requested product or service.

• This processing is carried out where necessary to enter into or perform our contractual obligations to you or as otherwise permitted under applicable law.

b) Consent-Based Processing

• Where required, we may process personal data based on your consent, including for certain marketing communications, promotional emails, SMS or WhatsApp messages, non-essential cookies, advertising technologies, remarketing or targeted advertising, and other activities requiring consent under applicable law.

• Where we rely on consent, you may withdraw your consent at any time using the applicable unsubscribe or preference controls or by contacting us.

• Withdrawal of consent will not affect the lawfulness of processing carried out before the consent was withdrawn.

c) Business Operations, Security & Improvement

• Where permitted under applicable law, we may process personal data where reasonably necessary to operate and protect our business and Services, including maintaining website security, preventing and detecting fraud or misuse, troubleshooting technical issues, maintaining records, improving our products and customer experience, understanding website performance, and measuring the effectiveness of our services and campaigns.

• Where applicable, we will consider the nature of the processing and the rights and interests of individuals before carrying out such processing.

d) Legal & Regulatory Obligations

• We may process and retain personal data where necessary to comply with applicable legal or regulatory obligations, including accounting, VAT and tax requirements, consumer protection obligations, dispute resolution, legal claims, regulatory inquiries, and lawful requests from courts, government bodies, regulators, or other competent authorities.

e) Establishing & Protecting Legal Rights

• Where permitted by applicable law, we may process and retain relevant personal data where reasonably necessary to establish, exercise, defend, or protect our legal rights, including in connection with complaints, payment disputes, chargebacks, suspected fraud, contractual disputes, intellectual property matters, or legal proceedings.

• We will not use personal data for purposes that are materially incompatible with the purposes for which it was collected unless permitted by applicable law or, where required, additional consent has been obtained.

We may use personal data for the following purposes:

• To process, prepare, fulfil, and deliver orders and provide order, production, payment, and delivery updates.

• To create and manage customer accounts, saved information, preferences, and other account-related features.

• To communicate with clients regarding orders, measurements, sizing, alterations, fittings, approvals, customization, repairs, returns, exchanges, complaints, and other customer service or after-sales matters.

• To provide and personalize website features and the shopping experience, including saved addresses, preferences, recently viewed products, and other relevant functionality where applicable.

• To operate, maintain, troubleshoot, protect, and improve our website, products, services, and customer experience.

• To prevent, detect, and investigate fraud, unauthorized transactions, misuse, security incidents, payment disputes, and other potentially unlawful activity.

• To maintain appropriate business, transaction, customer-service, accounting, and order records and to establish, exercise, or defend legal claims where necessary.

• To comply with applicable legal, tax, VAT, accounting, regulatory, consumer protection, and governmental requirements.

• To send marketing and promotional communications by email, SMS, WhatsApp, or other channels where you have provided the applicable consent or where otherwise permitted under applicable law. You may unsubscribe or withdraw your marketing consent at any time.

• To conduct analytics, understand website and customer engagement, measure performance, and improve our products, services, advertising, and marketing activities, using anonymized, aggregated, or other data where permitted under applicable law.

• To use cookies, analytics tools, and advertising technologies where applicable and subject to any consent requirements described in this Privacy Policy and our Cookie Policy or cookie preferences.

• We use cookies and similar technologies to operate our website, maintain security and functionality, remember preferences, understand website performance and usage, and, where permitted, support analytics and advertising activities.

• Essential Cookies: These cookies and technologies are necessary for the operation and security of our website and may support functions such as shopping carts, checkout, authentication, fraud prevention, and other essential website features.

• Performance & Analytics Cookies: Where applicable, we may use analytics technologies, including services such as Google Analytics, to understand how visitors interact with our website, measure website performance, identify technical issues, and improve our products, services, and customer experience.

• Marketing & Advertising Technologies: Subject to applicable consent requirements, we may use cookies, pixels, advertising identifiers, and similar technologies provided by platforms such as Meta and Google to measure advertising performance, understand engagement, create or measure relevant audiences, and support remarketing or targeted advertising.

• Where consent is required for non-essential cookies or similar technologies, these technologies will be used in accordance with the choices you make through our cookie consent or preference tools.

• You may manage or change your cookie preferences through the Cookie Settings available on our website, where provided, and may also manage cookies through your browser settings.

• Disabling certain cookies or technologies may affect the availability or functionality of some website features.

• Third-party providers may process information collected through their technologies in accordance with their own privacy policies and applicable data protection requirements.

• We do not sell or rent your personal data.

• We may share personal data with trusted third-party service providers where reasonably necessary to operate our business, provide our products and services, fulfil orders, communicate with clients, protect our systems, or carry out the purposes described in this Privacy Policy.

Depending on the services used, these third parties may include:

• E-commerce & Technology Providers: Including Shopify and other providers that support our website, online store, hosting, technology infrastructure, and related functionality.

• Payment Processors & Gateways: Providers that process payments, verify transactions, manage payment methods, or assist with payment-related services. We do not directly store or have access to complete payment card numbers or card security codes processed by applicable payment providers.

• Couriers & Logistics Partners: Providers that require relevant information, such as your name, contact details, delivery address, and order or shipment information, to arrange delivery, collection, returns, customs processing, or other logistics services.

• IT, Security & Fraud-Prevention Providers: Providers that assist with website operation, cybersecurity, technical support, fraud detection, transaction monitoring, and protection of our business and clients.

• Analytics, Advertising & Marketing Providers: Where permitted under applicable law and subject to applicable consent requirements, we may share or make available relevant information to providers such as Meta and Google for analytics, advertising measurement, audience-related services, remarketing, and other marketing activities.

• Communication & Customer-Service Providers: Providers that assist us with email, SMS, WhatsApp, customer communications, notifications, and customer-service functionality.

• Professional Advisers: Lawyers, accountants, auditors, consultants, insurers, and other professional advisers where reasonably necessary for legitimate business, financial, regulatory, dispute-resolution, or legal purposes.

Legal & Regulatory Disclosures

• We may disclose personal data where required or permitted by applicable law, regulation, court order, legal process, or a lawful request from a competent government, regulatory, judicial, or law-enforcement authority.

• We may also process or disclose relevant information where reasonably necessary and permitted by law to establish, exercise, defend, or protect our legal rights, investigate suspected fraud or unlawful activity, resolve disputes, respond to chargebacks or claims, or protect our clients, business, property, or systems.

Business Transfers & Reorganization

• If Another Atelier Trading LLC undergoes or considers a merger, acquisition, restructuring, financing, sale or transfer of assets, change of ownership, or other business reorganisation, relevant personal data may be disclosed or transferred as part of that transaction, subject to applicable legal and data-protection requirements.

Service Provider Protections

• Where required under applicable law, we take reasonable steps to ensure that third parties processing personal data on our behalf are subject to appropriate data-protection, confidentiality, security, and processing requirements.

• Third-party providers may also process personal data in accordance with their own applicable privacy terms and legal obligations.

• Where personal data is transferred or processed outside the United Arab Emirates, such processing will be handled in accordance with applicable cross-border data-transfer requirements, as further described in this Privacy Policy.

When you contact us through WhatsApp, email, chat, social media, or other customer-service channels, we may collect and retain the information you voluntarily provide, including your name, contact details, order information, measurements, preferences, photographs, messages, and other information necessary to respond to your enquiry or provide the requested service.

We may use these communications to process and manage orders, confirm specifications or approvals, provide customer service, arrange alterations or repairs, resolve complaints, prevent fraud, and maintain appropriate business records.

Transactional and customer-service communications relating to an existing enquiry or order are separate from promotional marketing communications. Marketing messages will be handled in accordance with your applicable marketing choices and consent.

• Some of our service providers, technology partners, payment providers, e-commerce platforms, analytics providers, marketing platforms, or other third parties may process, access, or store personal data outside the United Arab Emirates.

• Where personal data is transferred outside the UAE, Another Atelier Trading LLC will take appropriate measures to ensure that the transfer is carried out in accordance with applicable UAE data protection requirements.

• Depending on the circumstances and as permitted under applicable law, such transfers may rely on recognized safeguards or legal mechanisms, including transfers to jurisdictions providing an adequate level of data protection, appropriate contractual or other binding safeguards, applicable legal exceptions, or the data subject's consent where required and appropriate.

• The countries in which personal data is processed may have data protection laws that differ from those of the United Arab Emirates.

• We take reasonable steps, where required and applicable, to ensure that personal data transferred internationally is subject to appropriate protection in accordance with applicable law.

• Another Atelier Trading LLC retains personal data only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, regulatory, accounting, tax, operational, dispute-resolution, and enforcement requirements.

• Order, Transaction & Accounting Records: Records relating to purchases, payments, invoices, deliveries, refunds, returns, and other transactions may generally be retained for up to 7 years, or for a longer period where required or permitted under applicable law or reasonably necessary in connection with an ongoing claim, dispute, investigation, audit, chargeback, or legal proceeding.

• Customer Accounts & Service Records: Account information and relevant customer-service records may be retained while the account or customer relationship remains active and for a reasonable period afterwards, taking into account the nature of the information and our legal, operational, and dispute-resolution requirements.

• Custom Orders, Measurements & Approvals: Information relating to custom-made, bespoke, altered, or personalized orders, including measurements, specifications, client instructions, approvals, fittings, and relevant communications, may be retained for a reasonable period where necessary for order history, after-sales service, dispute resolution, or legal purposes.

• Marketing Information: Where personal data is processed for direct marketing, we will retain and use it for marketing purposes until you unsubscribe, withdraw your applicable consent, or otherwise exercise an applicable right to object. We may retain limited information after an opt-out where reasonably necessary to record and respect your marketing preference and prevent further unwanted marketing.

• Legal Claims & Disputes: Where information is relevant to an actual or reasonably anticipated complaint, payment dispute, chargeback, investigation, legal claim, or proceeding, we may retain the relevant information for as long as reasonably necessary to establish, exercise, or defend our legal rights and comply with applicable requirements.

• When personal data is no longer reasonably required for the purposes for which it is retained, we will take appropriate steps to delete, anonymize, or otherwise securely dispose of it in accordance with applicable law.

• Retention periods may vary depending on the type of information, the purpose for which it was collected, applicable legal requirements, and the circumstances of the relevant transaction or client relationship.

Subject to applicable UAE data protection law, including the UAE Personal Data Protection Law (PDPL), and any applicable conditions, limitations, or exceptions, you may have the right to:

• Access & Information: Request information about the personal data we process about you and, where applicable, obtain access to that data.

• Correction: Request correction or completion of personal data that is inaccurate or incomplete.

• Erasure: Request deletion of personal data in circumstances where you have a legal right to do so.

• Restriction of Processing: Request that certain processing of your personal data be restricted where applicable.

• Object to Certain Processing: Object to certain processing of your personal data where such a right is available under applicable law.

• Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing carried out before consent was withdrawn.

• Direct Marketing: You may unsubscribe from or object to direct marketing communications at any time using the unsubscribe method provided in the communication or by contacting us.

• Data Portability: Request the transfer or receipt of certain personal data in a portable format where this right applies under applicable law.

• Automated Processing: Where applicable, you may have rights relating to decisions based solely on automated processing that produce legal or similarly significant effects.


How to Exercise Your Rights

• To submit a privacy request, please contact us at info@anotheruae.com.

• We may request reasonable information to verify your identity before processing a request in order to protect personal data from unauthorized access, disclosure, alteration, or deletion.

• We will assess and respond to valid requests in accordance with the requirements and applicable timeframes under UAE data protection law.

• Certain rights are not absolute and may be subject to legal conditions, limitations, or exceptions. For example, we may be required or permitted to retain certain information for legal, tax, accounting, transaction-record, fraud-prevention, dispute-resolution, or legal-claims purposes even where deletion has been requested.

• Where we are unable to fulfil a request in whole or in part, we will handle the request in accordance with applicable UAE data protection requirements.

• Email, SMS & WhatsApp Marketing: You may unsubscribe from or opt out of marketing communications at any time by using the unsubscribe or opt-out method provided in the relevant communication, where available, or by contacting us at info@anotheruae.com.

• If you opt out of marketing communications, we may still send you non-promotional communications where necessary, including communications relating to your orders, payments, deliveries, customer-service requests, alterations, fittings, repairs, account security, or other services you have requested.

• Cookies & Advertising: You may manage your preferences for non-essential cookies and advertising technologies through the Cookie Settings available on our website, where provided.

• You may also be able to manage certain cookies, tracking technologies, or advertising preferences through your browser, device, or the relevant third-party platform settings.

• Withdrawing consent or changing your marketing or cookie preferences will not affect processing that was lawfully carried out before the change.

• We may retain limited information necessary to record and respect your opt-out preferences and help ensure that you do not receive marketing communications you have asked us to stop.

• Our Services are intended primarily for adults and are not knowingly directed toward children.

• Another Atelier Trading LLC does not knowingly collect personal data from children in circumstances where parental or guardian consent or other authorization is required under applicable law, without obtaining the required authorization.

• If you are a parent or legal guardian and believe that a child has provided personal data to us without the authorization required by applicable law, please contact us at info@anotheruae.com.

• Where we become aware that personal data relating to a child has been collected or processed without the authorization required under applicable law, we will take appropriate steps to delete, restrict, or otherwise handle that information in accordance with applicable UAE data protection requirements.

• Nothing in this section prevents us from retaining information where retention is required or otherwise permitted under applicable law.

• Another Atelier Trading LLC takes reasonable and appropriate technical, organizational, and administrative measures designed to protect personal data against unauthorized access, disclosure, alteration, loss, misuse, destruction, or other unlawful processing.

• Depending on the systems and services involved, these measures may include access controls, authentication and account-security measures, secure transmission technologies, system and service-provider security measures, and other safeguards appropriate to the nature of the personal data being processed.

• We also use third-party technology, e-commerce, payment, communication, and other service providers that maintain their own security measures and practices.

• While we take reasonable measures to protect personal data, no website, electronic transmission, storage system, or method of processing can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.

• Where we become aware of a personal data breach or security incident, we will assess and respond to the incident and take any notification or other measures required under applicable UAE data protection law.

• If you believe that your personal data, customer account, or communications with Another Atelier Trading LLC may have been accessed or used without authorization, or you become aware of a potential security issue relating to our Services, please contact us as soon as possible at info@anotheruae.com.

• Our website and Services may contain links to, integrate with, or direct you to third-party websites, platforms, applications, or services, including payment providers, courier tracking services, social media platforms, and services provided by companies such as Meta and Google.

• Where you access or interact directly with a third-party website, platform, or service, that third party may collect and process personal data in accordance with its own privacy policy, terms, and practices.

• Another Atelier Trading LLC does not control and is not responsible for the independent privacy practices, content, security, or operation of third-party websites or services that are not operated or controlled by us.

• We encourage you to review the applicable privacy policies and terms of third-party services before providing personal data directly to them.

• Where Another Atelier Trading LLC shares personal data with, or makes personal data available to, a third-party service provider in connection with our own Services, such processing will be handled in accordance with this Privacy Policy and applicable data protection requirements.

• Another Atelier Trading LLC may update this Privacy Policy from time to time to reflect changes in our business practices, Services, technology, legal or regulatory requirements, or the way we process personal data.

• When this Privacy Policy is updated, the revised version will be published on our website and the “Last Updated” date will be updated accordingly.

• We encourage clients and website visitors to review this Privacy Policy periodically to remain informed about how we collect, use, share, and protect personal data.

• Where an update affects processing that requires consent under applicable law, including certain non-essential cookies or advertising technologies, we will obtain or refresh the applicable consent where required, including through our cookie consent or preference tools where appropriate.

• Changes to this Privacy Policy will apply in accordance with applicable UAE law and will not limit any mandatory data protection rights.

Questions, requests, or complaints about privacy:
Another Atelier Trading LLC

Email: info@anotheruae.com

WhatsApp:+971 56 303 6668

Address:Dubai, United Arab Emirates